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If you believe you need access to something you cannot see within the Banner Student Information System (SIS) ecosystem, have your supervisor complete the Banner Access Request form on your behalf.

Please note that all access requests are subject to approval and may be optimized in the future to best support institutional needs. 

Trouble Accessing the System

First, make sure you are accessing CRM Advise in through the CRM Advise card or through the Faculty Self-Service card by selecting CRM Advise under the Advising section. 

If you continue receiving an error: 

• Close the tab and try again 
• Clear your browser cache and cookies
• Try using an incognito/private browsing window in Chrome or Safari 

If the issue persists, contact crmadvise@olemiss.edu.

For General Support

If you have a general question, would like to request access, or need assistance with CRM Advise, please submit a ticket by emailing crmadvise@olemiss.edu.

Tip: When submitting a ticket to crmadvise@olemiss.edu, include a screenshot of any issues/error messages and use a descriptive subject line to help the system tag and prioritize your request most effectively. 

For Saving Communications to Student Records

For a communication to save to a student’s record in CRM Advise, the student’s name must appear in both the “To” and “Regarding” fields.

If you start from the student’s record, CRM Advise will automatically populate the “Regarding” field, but you must still add the student to the “To” field. If you start from the Email menu or Quick Add, you must manually add the student to both fields.

Note: Communications will not save to the student record if the student is only included in the CC field.

Getting the Most Out of CRM Advise for Orientation

Remember that for orientation sessions, CRM Advise should primarily be used to release Registration PINs to students, add Notes to the student record from the advising session, and to use the Advising Template within the system. Other features and functionality will be available for the fall 2026 term. 

Courses Missing from the Audit

If courses are missing from the audit, this is typically not a Degree Works issue. Before contacting support:

• Review the student’s unofficial transcript and transfer coursework information to confirm the course has been received and equated.
  • to access the unofficial transcript: Faculty Self-Service card > Counselor Student Profile > Select Term and Search for student > Academic Transcript > Select Transcript Level and Type > Review Unofficial Transcript and Transfer Credit. 
• Please note: The Office of the Registrar is actively working through transfer course equivalencies. Submitting additional tickets for coursework that has not yet been equated may create duplicate work and could result in the ticket being closed.

For issues related to UM coursework NOT appearing on the audit, contact registrarhelp@olemiss.edu.

Incorrect Requirements or Courses Not Applying Properly

If requirements in the audit appear incorrect or courses are not fulfilling the appropriate requirement:

1. For incoming students, first, select the Refresh button to refresh the student data.
2. Next, verify that the student information in the audit is correct (Major, Minor, Catalog Year, Concentration).
3. If the student information is incorrect:
   • If the student has already requested a change of major or program, run a What-If Audit.
   • If the student has not yet requested the change, run a What-If Audit and advise the student to formally request the program change.
4. If the student information is correct or a What-If Audit has been run using the student’s intended program, and the issue still exists:
   • Confirm with the appropriate Dean’s Office whether there is a true curriculum or audit issue.
   • If the Dean’s Office confirms a curriculum requirements issue, contact the Degree Works team via the Degree Works Help Request form.

Non-Student Specific Issues

For issues or questions not related to a specific student, you can contact the Degree Works team by emailing degreeworks@olemiss.edu. Please use a descriptive subject line to help the system tag and prioritize your request most effectively. 

For support with Registration PIN assignments, Time Tickets, and student record data, please contact registrarhelp@olemiss.edu.

Please note: The Office of the Registrar is actively working through transfer course equivalencies. Submitting additional tickets for coursework that has not yet been equated may create duplicate work and could result in the ticket being closed.

Tip: When submitting a ticket to registrarhelp@olemiss.edu, use a descriptive subject line to help the system tag and prioritize your request most effectively.